Answers to the most commonly asked questions about Barbs.
Barbs is an all-in-one barbershop management system in Malaysia. Our platform provides queue management, online booking, POS system, inventory, loyalty program, and analytics — all in one dashboard.
Barbs is designed specifically for barbershops and salons in Malaysia. Whether you're a solo barber, a small shop with 2-3 chairs, or a barbershop chain with multiple branches — Barbs can be customized to your needs.
While Barbs is optimized for barbershops, it's also suitable for hair salons, nail salons, spas, and any business that needs a queue and booking system.
Barbs can be used throughout Malaysia — from Kuala Lumpur, Selangor, Johor, Penang, Perak, Melaka, Sabah, Sarawak, and all other states. As long as you have internet, you can use Barbs.
Barbs has a Free plan — free forever for solo barbers. Paid plans start from RM79/month (Growth plan), with a Pro plan for larger shops. Every plan includes a free trial of up to 14 days with no credit card required.
Yes! Every plan includes a free trial of up to 14 days. No credit card required to start. You'll only be charged after the trial ends and you choose to continue.
We accept payments via FPX (online banking), credit/debit cards (Visa, Mastercard), and e-wallets through ToyyibPay and Billplz. All transactions are secure and encrypted.
Absolutely! No long-term contracts. Cancel anytime from your dashboard. You'll retain access until the end of your current billing period.
Yes, you save up to 2 months free with annual payment. For example, the Growth plan at RM79/month becomes RM790/year (saving RM158).
Customers scan a QR code at the shop or open the online booking link. They join the queue digitally and can track their turn from their phone. The barber manages the queue from the dashboard — call, skip, or complete with one click.
No! Everything runs in the web browser. Customers simply scan a QR code and can immediately join the queue or book an appointment without installing anything.
Yes! Barbs handles both. Customers can book specific slots, or walk in and join the queue. The system manages both types of customers automatically.
Yes, Barbs has a built-in loyalty program. Customers earn points on every visit or purchase, and can redeem them for discounts or free services. Everything is automatic — no stamp cards needed.
Yes! The Pro plan supports multi-branch management. Manage all branches from one dashboard with centralized data, per-branch analytics, and staff management.
Yes, Barbs sends automatic WhatsApp, SMS, and push notifications to customers — including booking confirmations, queue updates, and reminders before appointments.
Less than 10 minutes! Sign up, enter your shop details (name, address, operating hours), add services and prices, and you're ready to start accepting bookings.
Not to get started. Barbs runs on any device with a web browser — laptop, tablet, or phone. For additional features, you can use a thermal printer for receipts and a TV/tablet for display screens.
QR codes are generated automatically when you sign up. You can download and print the QR code from the dashboard to place at your shop, counter, or window.
Yes! All data is encrypted using SSL/TLS. We use servers in Southeast Asia for low latency. Automatic backups are done daily.
Yes! Our support team is ready to help via WhatsApp and email. We also have complete documentation and video tutorials to help you get started.
Contact us via WhatsApp or email. Our team is ready to help.